Returns and Exchanges

Unused products

We are happy to accept returns of unused products within 30 days of purchase or receipt. Don't be stress if it's a gift and you're not sure when it was purchased. Just contact us and let us know who bought it for you and we can track the order. 

Note: We cannot provide return labels for orders shipped outside the United States. International customers are responsible for return shipping fee.

Customers are responsible for all shipping costs unless the item is deemed defective by Laekerrt and a return label is provided. Returned product should be unused or undamaged.

Used or man-made damaged products

We do not accept returns for used or man-made damaged products, because we cannot resell an item once it was used, so please confirm whether the purchased machine is correct before use.

We also do not accept returns of products with damaged original packaging, as they cannot be resold.

Coffee Accessories Series

please pay attention to whether the accessories suitable for your machine.
We do not accept returns or refund for the wrong bought accessories that do not fit the machine. So please confirm whether the accessories is correct before buying.

How to process 

To process a return or exchange, please submit a request or email support@laekerrt.com and our customer service team will help you continue.  For returns, refunds will be processed to the original payment method and may take up to 1-2 weeks to reflect your results. 

Product prolem

We provide a 1-year limited quality guarantee for all Laekerrt products (from the date of order). In the event of functional quality issues determined by Laekerrt engineers that render the machine unusable (excluding cases of deliberate damage and issues caused by neglect or failure to clean limescale buildup), Laekerrt will provide customers with a replacement machine that has been inspected and repaired by our engineers. Please note that the replacement machine is not brand new, but it is guaranteed to function properly for coffee and milk frothing.

To ensure a smooth replacement process, customers are required to provide a valid problem video and order number as proof that the machine has experienced a quality issue that cannot be resolved. The video should clearly demonstrate the issue you are facing with the machine.

For product damage caused by abnormal operation, Laekerrt provides offline repair service, which is charged according to the actual repair cost。

For product questions, you can submit a request here and one of our customer service representatives will respond as soon as possible. If possible, please attach a photo or video. A step-by-step breakdown of the specific issue you're having will speed up our troubleshooting process. For general product questions, please contact Customer Service at support@laekerrt.com.